Refunds & Transit Damage

Draft for legal review before the public launch.

Damaged in transit

Full refund if the piece arrives damaged, provided you send unboxing photo or video evidence within the 48-hour inspection window that starts at documented delivery. Report to [email protected] or through your order page.

Artist does not ship

If the artist fails to package or dispatch within the agreed fulfilment time, you receive an immediate 100% refund.

Change of mind

Because original art is unique and fragile, change-of-mind returns are not accepted once an artwork has shipped. Before dispatch, contact us and we will help where we can.

After 48 hours

With no report in the window, the sale is complete and the artist is paid.